Return & Refund Policy

 

Refund & Return Policy
Effective Date: [Insert Date]

At Heaven Vibes, we strive to ensure customer satisfaction. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

• Items can be returned within 7 days of receiving the order.
• The item must be unused, undamaged, and in its original packaging with all tags attached.
• Certain items such as personal care products, customized items, and perishable goods are non-returnable.

2. Return Process

• To initiate a return, email us at heavenvibes663@gmail.com with your order details and reason for return.
• Once approved, we will provide instructions for returning the item.
• Customers are responsible for return shipping charges unless the product is defective or incorrect.

3. Refund Policy

• Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.
• Refunds will be processed within 5-7 business days after approval.
• The refund will be credited to the original payment method used during purchase.

4. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, contact us at heavenvibes663@gmail.com.

5. Late or Missing Refunds

• If you haven’t received your refund yet, please check your bank account first.
• If still not received, contact your bank or payment provider, as processing times may vary.
• If further assistance is needed, contact us at heavenvibes663@gmail.com.

6. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, notify us within 48 hours of delivery with relevant images.
• We will arrange for a replacement or refund based on the situation.

7. Contact Us

For any refund or return-related queries, reach out to us at:
📧 Email: heavenvibes663@gmail.com
📞 Phone: +91 78921 32897
🌐 Website: heavenvibes.in